Privacy Policy

Loom Gardens, Inc.

Effective Date: 12/20/2024

Loom Gardens, Inc. ("Loom Gardens," "we," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our website ("Site") and services ("Services"). By accessing or using our Site or Services, you agree to the terms of this Privacy Policy.

This policy should be read in conjunction with our Terms of Use and Cookies Policy

Information We Collect

Identifiers: We collect information such as your name, email address, phone number, shipping and billing address, and any account registration details like usernames and passwords.

Commercial Information: This includes details about your purchases, transaction history, and product preferences.

Financial Information: We process payment details securely through a third-party payment processor. This may include your credit card details or similar financial data.

Compliance Information: We may collect information required for legal compliance, such as government IDs or tax-related information.

Internet, Network, or Device Information: This includes data such as your IP address, browser type, device identifiers, and browsing activity while using our Site.

Other Information: We may also collect feedback, survey responses, or any additional information you choose to share when communicating with us.

How We Collect Information

We collect information through:

Direct Interactions: When you register, make a purchase, or contact us.
Automated Technologies: Cookies, pixels, and similar technologies (see our Cookies Policy for details).
Third Parties: Payment processors, marketing platforms, or publicly available sources.

How We Use Your Information

We use the information we collect to:

Process and fulfill orders.
Provide customer service and updates.
Send promotional materials, with your consent.
Improve our website and services through analytics.
Ensure legal and regulatory compliance.

We may also anonymize and aggregate data to improve our offerings without identifying specific users.

How We Share Your Information

We share information only as necessary and in the following circumstances:

Service Providers: Third-party vendors who help process payments, deliver products, or provide marketing services.
Legal Compliance: When required to comply with laws or respond to legal processes.
Business Transactions: In the event of a merger, sale, or acquisition.

We never sell your personal information to third parties.

Third-Party Data Sharing Update: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Abandoned Cart Notifications

Our website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Location Tracking and Location-Based Services

If our services involve location tracking or location-based services, we fully describe how that data is collected and for what purpose within this policy.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request details about the data we collect and process.
Correction: Update your personal information.
Deletion: Request deletion of your data (subject to legal obligations).
Opt-Out: Manage marketing preferences or opt-out of data collection for analytics or advertising.

To exercise these rights, contact us at support@loomgardens.com.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately, and we will delete it.

Data Security and Retention

We implement security measures to protect your information. While we strive to safeguard your data, no system is completely secure. We retain personal data as necessary to fulfill the purposes outlined in this policy or as required by law.

International Data Transfers

If you are accessing our Site outside the United States, be aware that your data may be transferred to and processed in the United States or other countries where our service providers operate.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the effective date will be revised accordingly. Significant changes will be communicated to you directly if required by law.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@loomgardens.com